Thank you for choosing iForels Inc. as your web hosting service provider. We strive to achieve full customer satisfaction. Our refund policy is as follows:
1. 30-Day Money-Back Guarantee: If you are dissatisfied with our service at any point within the first 30 days of your subscription, you are entitled to a full refund of the initial fee, minus any transaction charges. This guarantee applies to all of our hosting plans.
2. After 30 days: After the initial 30 days, refunds are processed on a prorated basis. This means you will only pay for the time you used. Unused time from the last billing cycle will be refunded.
3. Non-Refundable Charges: Please note that certain fees are non-refundable. These include domain registration fees and SSL certificate fees.
4. Cancellations: To cancel your service and request a refund, please log into your iForels Inc. dashboard, navigate to the billing area, and request a cancellation. Please make your request clear so we can process it promptly. Once your cancellation request is received, we will contact you to confirm and process your refund within 10 business days.
5. Service Issues: If you are having issues with the service we provide, please get in touch with our support team before initiating a refund request. We are dedicated to resolving all your concerns.
6. Refund Mode: Refunds will primarily be issued through the same transaction method used to make the original payment.
This refund policy is in accordance with the California law and is applicable to all customers regardless of their location. This policy is subject to change without notice and was last updated on Jun 1, 2023.
By purchasing our services, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions.
For questions about this policy or any concerns about our services, please contact our customer service department at 101 Jefferson Dr. Menlo Park, CA, 94025.
Thank you for your business.